Privacy Policy

Overview

IT Casino Solutions Inc. ("ITCS," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and protect information when you visit our website at www.itcasinosolutions.com or use our services.

This policy applies to information we collect through our website, email communications, and business interactions. It does not apply to data processed by our CMS Core software at your facility, which remains entirely under your control.

On-Premise Software Model

CMS Core is a 100% on-premise software solution. This means:

• Your Data Stays With You: All Gaming Facility Data remains on your servers at your facility
• No Cloud Storage: ITCS does not host, store, or have persistent access to your operational data
• Your Control: Player information, financial records, and compliance data never leave your infrastructure
• Authorized Access Only: ITCS only accesses your system during scheduled remote support sessions with your explicit authorization

Information We Collect

Information You Provide

When you interact with our website or services, we may collect:

• Contact information (name, email address, phone number)
• Business information (company name, job title, facility name)
• Communications you send to us (support requests, inquiries, feedback)
• Contract and billing information for customers

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and general location (city/region level)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source

How We Use Information

We use collected information to:

• Respond to your inquiries and provide customer support
• Process orders, contracts, and manage customer accounts
• Send product updates, security alerts, and service communications
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorized access

Data Sharing

We may share information with:

• Service Providers: Companies that help us operate our business (payment processors, email services, hosting) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect the rights, property, or safety of ITCS, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which we collected personal information
• Our business purpose for collecting personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as completing a transaction, detecting security incidents, or complying with legal obligations).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale

You have the right to opt-out of the sale of your personal information. However, ITCS does not sell personal information, so this right does not apply to our practices.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services
• Charge you different prices or rates
• Provide you a different level of service or quality
• Suggest you may receive any of the above

How to Submit a Request

To exercise your California privacy rights, you may:

• Email us at: support@itcasinosolutions.com with subject "CCPA Request"
• Call us at: (888) 992-4827
• Mail us at: IT Casino Solutions Inc., 2300 Boswell Rd, Ste 265, Chula Vista, CA 91914

Verification Process

To protect your privacy, we will verify your identity before fulfilling your request. We may ask you to:

• Confirm information we have on file (email address, company name)
• Provide additional identification if we cannot verify your identity

We will respond to verifiable requests within 45 days. If we need more time (up to 90 days total), we will notify you of the extension and the reason.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require:

• Written permission signed by you authorizing the agent
• Verification of the agent's identity
• Direct confirmation from you that you authorized the agent

Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Commercial Information: Products or services purchased, business relationship history
• Internet Activity: Website browsing history, interactions with our website
• Professional Information: Job title, company name, business contact information

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can manage your preferences through our cookie consent banner.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website to improve the user experience. You can opt out of these.
• Performance Cookies: Monitor website performance and help identify technical issues. You can opt out of these.

Managing Cookies

You can manage your cookie preferences by:

• Using our cookie consent banner when you first visit our site
• Clicking "Cookie Settings" at the bottom of our website
• Adjusting your browser settings to block or delete cookies

Note: Disabling essential cookies may affect website functionality.

Do Not Track

Some browsers have a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals. However, you can manage tracking through our cookie consent tools.

Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Potential risk of harm from unauthorized use or disclosure
• Purposes for processing and whether we can achieve them through other means
• Applicable legal requirements

Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, to exercise your rights, or to file a complaint:

IT Casino Solutions Inc.
2300 Boswell Rd, Ste 265
Chula Vista, CA 91914
Email: support@itcasinosolutions.com
Phone: (888) 992-4827

For CCPA requests, please include "CCPA Request" in the subject line of your email or letter.