Search our most frequently asked questions

Can I purchase different solutions based on my requirements?

At ITCS, we understand that every casino has unique needs when it comes to managing its operations. That’s why we offer a variety of management solutions that can be tailored to meet the specific requirements of your business. Whether you need help with player management, game management, financial management, or something else, we have a solution that can work for you. Don’t settle for a one-size-fits-all approach – contact us today to learn more about how we can help your casino thrive.

How long has ITCS been in business?

We have been at the forefront of the casino software industry since 2005. Our team of experts have over a decade of experience in providing top-notch solutions that meet the unique needs of our valued customers. We are proud to say that our longevity in the market is a testament to our unwavering commitment to delivering the best software solutions and services. Trust ITCS to drive your casino’s success.

Do you only offer software?

At ITCS, we offer more than just software. Our services include a wide range of solutions that compliment our software, such as support, hardware, database management, and customizations. We understand that every casino has unique needs, and we strive to provide a comprehensive solution that addresses all of your business needs.

Do you serve all US States?

Yes, we provide our products and services to all 50 states. Our software and support services are designed to meet the needs of casinos across the nation. We have the capability and resources to serve you no matter where you are located. We also have a team of experts available to help you with the implementation and customization of our software and services to fit your specific needs. Contact us today to learn more about how we can help your casino thrive, no matter where you are located in the United States.

Do you offer software support?

Yes, we do offer software support services. Our support portal provides access to a wide range of resources, including user guides, FAQs, and troubleshooting guides. In addition, our emergency technician support is available 24/7 to ensure that any issues are resolved as quickly as possible. We also provide additional training hours to help you get the most out of our software. For more information on our software support services, please refer to our SLA (Service Level Agreement) or contact us directly.

Once we have made a decision how long does it take to implement the software?

The time it takes to implement our software typically ranges from 1-7 days. The exact timeline will depend on a number of factors, such as the complexity of your project, the number of integrations required, and the availability of your team. Our team of experts will work closely with you to understand your specific needs and to develop a customized implementation plan that meets those needs. We pride ourselves on our ability to deliver software and services quickly and efficiently, so you can start reaping the benefits as soon as possible.

Do you offer a turn key operational platform for casino operations?

Yes, we do offer a turnkey operational platform for casino operations. Our legacy enterprise core system is a comprehensive solution that is equipped to manage all front and back-office processes of any casino facility. It covers all the essential functionalities such as player management, game management, financial management, security, compliance and more. While our legacy enterprise core system is less modern than our new web tools, it has been tested over time and has proven to be a reliable and effective solution. Additionally, we are currently offering discounted pricing on our turn-key solution, so you can get the benefits of our system at a reduced cost. Contact us today to learn more about our discounted pricing and to see how our turn-key solution can help you streamline your casino operations.

Do you offer free consultation?

Yes, we do offer free consultation. We understand that every casino has unique needs and we would like to help you understand how our software and services can help meet those needs. Our team of experts will be happy to provide a free consultation to discuss your specific requirements and to answer any questions you may have. During the consultation, we can provide information on our software and services, walk you through a demo, and discuss the best way to implement our solutions in your casino. Contact us today to schedule your free consultation.

How is your software license offered?

Our software license is offered through monthly or prepaid annual plans. The type of license you choose will depend on your specific needs and requirements. We offer flexible licensing options, including on-premise, cloud services, or a hybrid model. This means you can choose to host the software on your own servers, use our cloud services, or a combination of both. We also offer different pricing plans, whether you prefer to pay monthly or annually. Our team of experts will be happy to provide you with more information and help you find the licensing and pricing plan that best fits your specific needs.

Can you interface with my current POS and accounting software?

Yes, we can interface with your current POS and accounting software. We use web API to build faster integrations with fully web development. Our team of experts are experienced in integrating our software with various third-party systems, including POS and accounting software. By utilizing web API, we can quickly and efficiently connect our software to your existing systems, so you can start reaping the benefits of our solution as soon as possible. Contact us today to learn more about how we can interface with your current POS and accounting software and to schedule a consultation.

Additional Questions Or Need To Talk Shop?

If you can’t find an answer to your question give us a call or send us an email and someone on the team will contact you shortly.